悉尼常见问题解答

我们的地址为 47 – 53 Wentworth Ave, Sydney, NSW 2000, Australia

We don’t have onsite parking, however we do recommend a parking garage in the area. This is Secure Parking – Goulburn Street Car Park, and Ace Hotel guests are offered a special rate of $50 per 24-hour period at this garage.

To secure the Ace rate, take an entry coupon from the garage, bring it to the front desk and the team will be able to help with payment and validation. Bookings are not possible through the hotel, and bookings made directly with the garage will not be eligible for the special Ace negotiated rate. If you are staying over on a Saturday, it’s worth noting Secure Parking offers a weekend rate of $14 per day which may be paid directly at the garage.

Secure Parking – Goulburn Street Car Park is located at 101 Goulburn Street. The maximum clearance is 1.95m (6’4″). Though Goulburn Street is a two-way street, entry to the garage may only be gained by turning left from the west-bound lanes.

您必须年满 18 岁才能预订客房。

请注意，出于安全考虑，您需要在办理入住时提供政府或国家颁发的带照片的有效身份证件以及信用卡。

下午 3 点之后办理入住手续。如果您提前抵达，我们可以帮您保管行李，您可以在客房腾出来之前参观一下酒店或者在小镇逛逛（我们会为您指路）。

退房时间是中午 12 点。如果您想多待一会儿，我们会尽力满足您的需求。我们非常乐意在前台将您的物品保留几个小时。

是的，可以安排。前台会帮您保管，直到您准备好为止。

是的，所有公共区域和客房均覆盖免费 WiFi。

您可以在客房外购置一些东西，例如定制的 Pendleton 毯子、复古黑胶唱片和独家 wings + horns 连帽长浴袍。您可以直接带走，我们会在您退房后收费。

我们也有网店，您可以在上面找到 Ace 制造的商品和合作产品，以及一些我们认为很酷的东西。如果您错过了新奥尔良、纽约、棕榈泉、洛杉矶、西雅图、波特兰或京都的 Ace 酒店，您可以在上面找到当时忘记购买的纪念品。

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

不。所有客房均全面禁烟。如果您在酒店内吸烟或吸电子烟，我们将向您的支付卡收取 500 澳元的吸烟费以及税费（套房吸烟需收费 1000 澳元）。走出去，与陌生人相遇。

Our full Privacy Policy can be found here.

每间客房每次入住最多可携带 2 只宠物，每只宠物收费 120 澳元（含税）。我们所说的“宠物”是指宠物“狗”，但如果您的宠物较为奇特或体型较大，请与我们联系，我们会尽力解决。

Yes. Our well-equipped gym is located on the first floor. Bring your room key for access.

我们的更改和取消政策取决于您的房费计划预订。请在预订时参阅预订政策。您可以在预订过程中和预订确认函中找到这些政策。

管理预订

预订时需使用有效的信用卡进行担保。我们将在您办理入住手续时向您核实详细的付款信息。

对于可退款的预订，在您到达前台或取消预订之前，我们不会收取费用。对于不可退款的预订，酒店将在预订时从您的信用卡中扣除全额预订费用。

我们将向您发送一封电子邮件来确认您的所有预订详细信息，包括确认号码、入住日期、房间类型、客人人数和您确认的价格。

当然，请尽快告知我们。最好提前 24 小时告知，否则您可能需要支付提前取消的费用。

Ace Hotel Sydney 酒店拥有多间符合 DDA 标准的客房。请致电我们的预订团队或使用我们的网站预订其中一间客房。

Ace Hotel Sydney features multiple award-winning dining and drinking options across 18 floors. Kiln, our rooftop restaurant on the 18th floor, offers modern Australian cuisine with stunning panoramic views. LOAM is our all-day dining restaurant on the lobby level, serving breakfast through dinner with a plant-forward seasonal menu. The Lobby Bar offers craft cocktails and small plates in a vibrant communal setting. Good Chemistry is our laneway café on Foy Lane, perfect for coffee, pastries, and light bites throughout the day.

Kiln is our award-winning rooftop restaurant located on the 18th floor, led by Chef-Partner Beau Clugston. The restaurant features a retractable roof, wood-fired oven, and panoramic views across Sydney’s skyline. The cuisine blends Australia’s unique seasonal ingredients with Scandinavian culinary philosophy, incorporating influences from Italy, Japan, and Southeast Asia. Chef Beau, a local from coastal NSW, creates dishes that celebrate regional produce, meats, and seafood. The 108-seat space includes an open kitchen, intimate chef’s table seating, and both indoor and outdoor areas—perfect for sunset dining.

LOAM is our all-day dining restaurant on the lobby level, helmed by Executive Chef Heidi Flanagan. The menu is plant-forward and driven by produce from independent Australian farmers and producers. Expect seasonal dishes like charred octopus, portobello mushroom tonkatsu burgers, and brined-and-roasted Mandalong Valley chicken. LOAM serves breakfast, lunch, and dinner in a welcoming 65-seat space that’s equally popular with hotel guests and Sydney locals. The name reflects our connection to earth and essential elements.

The Lobby Bar is the beating heart of Ace Hotel Sydney, offering craft cocktails, wines by the glass, local beers, and shareable small plates. Mike Bennie of P&V Wine + Liquor Merchants curated the drinks menu, featuring minimal-intervention wines and cocktails infused with native Australian ingredients. The lobby transforms throughout the day—freelancers work in the afternoon, and the space fills with locals and travelers during evening cocktail hour. Live music and DJ sets add to the vibrant atmosphere (ending around 10pm).

Good Chemistry is our airy laneway café located on Foy Lane with ample seating that opens directly onto the street. The name pays tribute to the building’s history as the former factory and distribution center of Washington H. Soul Pattinson Chemists. Good Chemistry serves an all-day menu of pastries, salads, toasties, and light bites, along with Mecca Coffee and Tea Craft teas, plus wine and beer. It’s the perfect spot for a quick breakfast, afternoon coffee, or casual catch-up.

Restaurant and bar hours vary by venue. Kiln is currently open Tuesday through Saturday from 5:30pm. LOAM serves breakfast, lunch, and dinner daily. Good Chemistry is open throughout the day. The Lobby Bar operates from morning through late evening. Please check our website or contact the front desk for current operating hours.

Mike Bennie, co-owner of P&V Wine + Liquor Merchants, has curated the entire drinks program across the hotel. Mike has shaped Sydney and Australia’s dynamic drinks scene, bringing his expertise in minimal-intervention wines, craft cocktails with native ingredients, and thoughtful beverage pairings to every venue from Kiln to The Lobby Bar.

Book a table at Kiln

Book a table at LOAM

Yes. We rent out our spaces for private events, weddings, shows, conferences and more. Contact us for details about our different event spaces.

We offer versatile event spaces perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our spaces blend the historic character of the 1916 Tyne House building with contemporary design, featuring modern A/V capabilities and natural light. The dramatic 18-storey setting and unique architectural details create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.

We’re located on the cusp of Surry Hills and Sydney’s CBD at 47-53 Wentworth Avenue. Surry Hills is one of Sydney’s most vibrant neighborhoods, known for its tree-lined streets, independent cafes, award-winning restaurants, boutique shops, and thriving arts scene. This location gives you the best of both worlds—the energy of Sydney’s Central Business District and the character of one of the city’s coolest inner-city neighborhoods.

Ace Hotel Sydney is built on the site of Tyne House, a historic brick factory constructed in 1916 and considered one of the first ceramic kilns in Australia. The building later served as the factory and distribution center for Washington H. Soul Pattinson Chemists. Melbourne-based Flack Studio transformed the entire 18-storey building, preserving the historic façade while creating contemporary interiors inspired by the colors of the Australian desert. You’ll see this heritage reflected in details like the ochre-red marble staircase and throughout our design.

You’re in an ideal location to explore Sydney. Within walking distance: Central Station (8 minutes), Hyde Park, the Australian Museum, Chinatown, dozens of Surry Hills’ best restaurants and bars along Crown Street and Bourke Street, independent shops, and galleries. The Sydney Opera House is about 2.5km away, Darling Harbour is nearby, and Bondi Beach is a short drive or bus ride. The neighborhood around you buzzes with cafes like Single O, restaurants like Nomad and Chin Chin, and wine bars like Poly.

We’re centrally positioned with easy access to Sydney’s highlights. Sydney Opera House is about 6km (15-20 minutes by taxi/Uber), Bondi Beach is about 8km (20-25 minutes), Darling Harbour is 2km (15-minute walk), and Hyde Park Barracks Museum is just 0.7 miles away. Central Station is an 8-minute walk, connecting you to trains throughout Sydney and beyond. You’re also close to the airport—Sydney Kingsford Smith Airport is about 8km (15-20 minutes by taxi).

Central Station is just an 8-minute walk, giving you access to trains, light rail, and buses throughout Sydney. We also offer complimentary bicycles for hotel guests—Sydney has excellent cycling routes, especially along the harbor and through parks. Taxis and rideshares are readily available. For exploring Surry Hills and the CBD, walking is ideal—many of the area’s best cafes, restaurants, and shops are within a 10-15 minute stroll.

Absolutely! Surry Hills is consistently rated as one of Sydney’s best neighborhoods. It’s known for its creative community, excellent dining scene (from casual cafes to award-winning restaurants), independent boutiques, street art, and village atmosphere. The neighborhood attracts locals and visitors alike for its authenticity and walkability. You’ll find a mix of historic terrace houses, modern developments, and cultural venues—all while being steps from Sydney’s CBD.

Ace Hotel Sydney is the brand’s first Southern Hemisphere location, bringing Seattle’s creative hospitality ethos to Australia. We’ve transformed a historic 1916 brick factory into a contemporary 18-storey cultural hub that honors Australian craft, art, and design. Every room features a guitar, vinyl collection with turntable, and custom robes by Australian brand Deiji Studios. Our public spaces showcase works by Aboriginal artists including Tony Albert, alongside pieces by Ramesh Mario Nithiyendran and Nadia Hernández. We’re not just a hotel—we’re a gathering place for Sydney’s creative community, with award-winning restaurants, live music, art installations, and a lobby that’s as popular with locals as it is with guests.

Yes, Australian creativity is woven throughout the hotel. Flack Studio, one of Melbourne’s most acclaimed design firms, created the interiors using colors inspired by the Australian desert. We feature prominent works by Aboriginal artists like Tony Albert in our public spaces. Australian brand Deiji Studios designed our custom robes. Local makers and artisans are represented in our retail offerings. Mike Bennie, a key figure in Australia’s drinks scene, curated our beverage program. We’re committed to celebrating and supporting Australian talent.

Yes! We regularly host live music, DJ sets, art exhibitions, talks, and community events. The Lobby Bar becomes a vibrant gathering space in the evenings with regular programming that ends around 10pm (the solid building structure ensures minimal sound transmission to rooms). Our spaces have become meeting points for Sydney’s creative community—from freelancers working during the day to locals enjoying evening cocktails. Check our events calendar or ask the front desk about what’s happening during your stay.

We’re all about community, creativity, and connection. The hotel attracts a mix of international travelers, local creatives, business professionals, and neighborhood regulars. You’ll find people working on laptops in the lobby during the day, friends gathering for drinks at sunset on the rooftop, and music lovers browsing vinyl in guest rooms. We’ve created spaces that encourage interaction and serendipity while still offering comfort and privacy. It’s sophisticated but never stuffy, design-forward but always welcoming.