布鲁克林店常见问题解答

我们的地址是 252 Schermerhorn St, Brooklyn, NY 11217

Offsite parking is available at IPark located at 255 Schermerhorn St. Brooklyn, NY 11217. It is a $34 overnight rate; $40 overnight rate for oversized vehicles – paid directly at the lot. Find more parking options here.

您必须年满 21 岁才能预订客房。

请注意，出于安全考虑，您需要在办理入住时提供政府或国家颁发的带照片的有效身份证件以及信用卡。

下午 3 点之后办理入住手续。如果您提前抵达，我们可以帮您保管行李，您可以在客房腾出来之前参观一下酒店或者在小镇逛逛（我们会为您指路）。

退房时间是中午。请在退房当天中午 12 点之前确认付款。如果您想在中午 12 点退房后多待一会儿，我们会尽力满足您的需求。我们非常乐意在前台将您的物品保留几个小时。

是的，可以安排。前台会帮您保管，直到您准备好为止。

是的，所有公共区域和客房均覆盖免费 WiFi。

对于 25 磅以下的宠物，我们对每只宠物每天收取 25 美元的费用。我们所说的“宠物”是指宠物“狗”，但如果您的宠物较为奇特或体型较大，请与我们联系，我们会尽力解决。客人必须在办理入住手续时签署宠物免责表。

当然。地址如下：

（此处为客人姓名）

转交：保安部
252 Schermerhorn St.
Brooklyn, NY 11217

如果您的包裹在您到达之前送达，我们将在安检亭为您保留，最长不超过五天，直到您免费领取。请注意，包裹尺寸必须为20"×20"或更小。如果您需要寄送更大的物品、保存更长时间或有多个包裹，我们可以为您存储，每个包裹每天收费 10 美元。

您可以在客房外购置一些东西，例如定制的 Pendleton 毯子、复古黑胶唱片和独家 wings + horns 连帽长浴袍。您可以直接带走，我们会在您退房后收费。

We have an online shop too, where you can find Ace-made wares and collaborations, and just some things we think are cool. And if you miss Ace New York, Palm Springs, Sydney, Seattle, Athens, Toronto, Brooklyn or Kyoto, you can find souvenirs you forgot to buy when you were there.

We also have luxuries and necessities, gift certificates and good stuff — like Firsthand bath products, custom guitar strings, Ace shirts and totes, Moleskine notebooks, records, books and jewelry — for sale at the front desk store.

No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a $350 smoking fee to your card, plus taxes. Go outside, meet a stranger.

每间客房仅限 2 人入住，双人间除外，每间客房不得超过 4 人。免费提供婴儿床，视供应情况而定。我们不提供折叠床。

Our full Privacy Policy can be found here.

Yes. Designed with our friends at Yeah, I Work Out athletic apparel, the gym is on the 3rd floor and open to you around the clock — your room key gets you in.

我们的更改和取消政策取决于您的房费计划预订。请在预订时参阅预订政策。您可以在预订过程中和预订确认函中找到这些政策。

管理预订

预订时需使用有效的信用卡进行担保。我们将在您办理入住手续时向您核实详细的付款信息。

对于可退款的预订，在您到达前台或取消预订之前，我们不会收取费用。对于不可退款的预订，酒店将在预订时从您的信用卡中扣除全额预订费用。

我们将向您发送一封电子邮件来确认您的所有预订详细信息，包括确认号码、入住日期、房间类型、客人人数和您确认的价格。

当然，请尽快告知我们。最好提前 24 小时告知，否则您可能需要支付提前取消的费用。

There is an additional destination fee of $40/night (plus tax). It includes access to our 24-hour fitness center, guest-room exclusive super WiFi with TV casting, complimentary domestic and international phone calls, 15% off Ace Retail Shop, and complimentary pet beds and amenities for guests with pets.

Your credit card will be authorized at check-in for room + taxes + $200 for any incidentals. Any unused funds will be released by the hotel immediately at check-out.

All rooms are equipped with Firsthand shampoo, conditioner, and body wash, a flat-screen TV, radio with input, Pearl+ soap, hairdryer, fully stocked minibar, the best bathrobe, iron, and an in-room safe.

Ace Hotel Brooklyn 拥有多间符合 ADA 标准的客房，包括中型客房、双人间和套房。请致电我们的预订团队或通过我们的网站预订客房。

是。我们出租场地，用于举办私人活动、婚礼、演出、会议和研讨会。请在此处联系我们。

可能可以。请填写此处的表格，很快就会有人联系您。

Yes.

Sunday – Wednesday:
Breakfast | 7:30am – 11:30am
Dinner | 5:30pm – 9:30pm

Thursday – Saturday:
Breakfast | 7:30am – 11:30am
Dinner | 5:30pm – 9:45pm

可以在此处找到 FutureKey 信息。