京都常见问题解答
前往 Ace
我们的地址是 245-2 Kurumayacho Nakagyo-ku, Kyoto 604-8185
From Airports From Kansai International Airport (KIX) 110km, 90 to 120mins by car From Kansai International Airport (KIX) to Kyoto Station 80mins by train Osaka International Airport (ITM) 45km, 60mins by car
From Kyoto Train Station Kyoto Station (Shinkansen bullet train) 2.5km, 10mins by car Tokyo to Kyoto — 135mins by Shinkansen Connected to Subway Karasuma Line and Tozai Line — Karasuma Oike Station
Ace Hotel Kyoto 不提供停车位，但我们可以为您推荐附近的停车位。如果您需要驾车前往酒店，请告知我们，我们将为您提供正确的路线指引。
入住期间
您必须年满 20 岁才能预订客房。出于安全目的，您必须在办理入住手续时出示护照。另请准备好您的确认号码和主要信用卡；办理入住手续时接受现金。
下午 3 点之后办理入住手续。如果您提前抵达，我们可以帮您保管行李，您可以在客房腾出来之前参观一下酒店或者在小镇逛逛（我们会为您指路）。
退房时间是中午。请在退房当天中午 12 点之前确认付款。如果您想在中午 12 点退房后多待一会儿，我们会尽力满足您的需求。我们非常乐意在前台将您的物品保留几个小时。
是的，可以安排。前台会帮您保管，直到您准备好为止。
是的，所有公共区域和客房均覆盖免费 WiFi。
We love pets and yours are welcome at Ace Hotel Kyoto at a friendly rate of 11,000JPY per pet per night (taxes included). By “pet” we mean “dog,” and by “dog” we mean “any dog under 15 kg,” but if you have a larger or stranger friend, just let us know and we’ll do our best to accommodate the both of you. Please note that pets are only allowed in guest rooms, and that there will be a pet waiver to sign when you check-in.
办理入住手续前送达的行李将免费存放在前台。
Please be sure to include:
- 预订人的姓名
- the date of your stay, in the courier slip
If you are have already checked in and want to organise your luggage to be sent to the hotel we can help you to arrange delivery from the following suppliers:
- 国内 – Yamato Transport
- 国际-EMS
对于所有其他运输方式，请询问我们友好的前台工作人员。
Yes, we have Tokyo Bike available to rent for hotel guests, they are first come first serve. We are not able to take reservations for Bike rentals, thanks for understanding.
健身房 24 小时免费开放，限 16 岁以上客人使用。
任何时候都不允许 16 岁以下儿童进入该设施。
在健身房内进行的任何活动完全由您自行承担风险。
您有责任了解自己的身体限制。
如果您感觉不适，或在近 2 小时内吃过饭，或受到药物或酒精的影响，我们不建议您锻炼。
始终要求穿着适合健身的运动服和运动鞋。
健身房内禁止吸烟。
不允许使用玻璃器皿和喝酒。
如果感到不适，请立即通过客房内电话与接线员联系。
Ace Hotel Kyoto 对任何人身伤害或个人物品丢失概不负责。
您可以在客房外购置一些东西，例如定制的 Pendleton 毯子、复古黑胶唱片和独家 wings + horns 连帽长浴袍。您可以直接带走，我们会在您退房后收费。
我们还有一个在线商店，您可以在那里找到 Ace 制造的商品和合作品，还有一些我们认为很酷的东西。如果您错过了 Ace Hotel New Orleans、Brooklyn、New York、Palm Springs、Seattle、Portland 或 Los Angeles，则可以找到当时忘记购买的纪念品。
所有客房全面禁烟。如果您在酒店内吸烟，我们将向您的支付卡收取 37,290 日元的吸烟费（含税）。一楼有一个吸烟区，您可以去那里点上一支烟，和陌生人聊聊天。
Laundry service with regular and overnight cleaning, dry cleaning and pressing is available (chargeable to your bill upon check out). Please fill out the laundry slip provided in your room and contact the front desk. Laundry items received before 9:30, will be delivered back to you at 19: 00 on the day. Any laundry items received before 17:30 will be delivered at 10:00 the next day.
预订、更改和取消
预订时需使用信用卡或借记卡进行担保。除非另有说明，否则需在退房时付款。在线预订时，请参阅我们的付款政策以及条款和条件。
预订时需使用有效的信用卡进行担保。我们将在您办理入住手续时向您核实详细的付款信息。
当您办理入住手续时，我们将收取当地住宿税。酒店按每人每晚收费，您可以在预订费用中查看具体价格。
The Kyoto City Accommodation Tax rate will be revised, effective Sunday, March 1, 2026. This revised rate will apply to all stays commencing on or after this date.
Before Revision [Until Saturday, 28 February 2026] Accommodation fee (per person per night) under ¥20,000: Accommodation tax ¥200 Accommodation fee (per person per night) ¥20,000 or more: Accommodation tax ¥500 Accommodation fee (per person per night) ¥50,000 or more: Accommodation tax ¥1,000
Revised [From Sunday, 1 March 2026] Accommodation fee (per person per night) Under ¥6,000: Accommodation tax ¥200 Accommodation fee (per person per night) ¥6,000 or more: Accommodation tax ¥400 Accommodation fee (per person per night) ¥20,000 or more: Accommodation tax ¥1,000 Accommodation fee (per person per night) ¥50,000 or more: Accommodation tax ¥4,000 Accommodation fee (per person per night) ¥100,000 or more: Accommodation tax ¥10,000
*The accommodation tax rate applies to the accommodation charge (excluding consumption tax) per person per night.
*The accommodation charge refers to the room-only rate. This rate is inclusive of service charges but exclusive of consumption tax, meal charges, and similar additional costs.
客房
所有客房均配有 UKA 洗浴用品、平板电视、带输入功能的收音机、吹风机、储备充足的迷你吧、wings+horns 上等浴袍、熨斗和室内保险箱。
标准特大床客房、标准双床房、豪华特大床客房、传统特大床客房、传统双床房（带床上用品）最多可容纳 2 名成人入住。豪华双床房、Ace 套房和阁楼套房最多可容纳 3 名成人入住。榻榻米套房最多可容纳 4 名成人入住。如果想要一张折叠床，价格为每晚 6,215 日元（含服务费和消费税，不含住宿相关税费），需视供应情况而定 — 如果需要一张折叠床，请告知我们。折叠床仅适合豪华双床房、Ace 套房和阁楼套房使用。
The King Bed is W1700mm X L1950mm, and the Twin Bed is W1400mm X L1950mm (some rooms are W1200mm X L1950mm).
餐饮及场地
Ace Hotel Kyoto features multiple dining and drinking options. Kōsa is our all-day dining restaurant serving breakfast, lunch, and dinner. Mr. Maurice’s Italian offers contemporary Italian cuisine on the third floor, with Mr. Maurice’s Rooftop Bar providing craft cocktails and panoramic views. PIOPIKO is our Bar & Taco Lounge bringing casual Mexican-inspired bites and drinks. Stumptown Coffee Roasters serves meticulously sourced, perfectly roasted and expertly brewed specialty coffee.
Kōsa is our all-day dining restaurant offering breakfast, lunch, and dinner with a focus on seasonal ingredients and a menu that blends Japanese and international influences. The name “Kōsa” reflects the intersection of cultures and cuisines, creating a welcoming space for hotel guests and locals alike to gather throughout the day.
Mr. Maurice’s Italian is our signature restaurant on the third floor serving contemporary Italian cuisine in a stylish setting. The restaurant focuses on quality ingredients and classic Italian techniques with a modern approach, creating dishes that honor Italian tradition while embracing local Kyoto ingredients where possible.
Mr. Maurice’s Rooftop Bar sits above the restaurant on the third floor, offering craft cocktails, Japanese whisky, wine, and small bites with stunning panoramic views of Kyoto’s historic Shinpukan arcade and surrounding cityscape. It’s an ideal spot for sunset drinks or evening cocktails under the stars, with both indoor and outdoor seating.
PIOPIKO is our Bar & Taco Lounge offering a laid-back atmosphere with Mexican-inspired cuisine and creative cocktails. It’s the perfect spot for casual dining, drinks with friends, or a relaxed evening after exploring Kyoto.
Stumptown Coffee Roasters is located in the hotel, serving specialty coffee that’s meticulously sourced, perfectly roasted, and expertly brewed. Whether you need your morning caffeine fix or an afternoon boost while exploring Kyoto, we’ve got you covered.
Restaurant and bar hours vary by venue. Please contact the front desk or check our website for current operating hours for Kōsa, Mr. Maurice’s Italian, Mr. Maurice’s Rooftop Bar, PIOPIKO, and Stumptown Coffee Roasters.
Yes! We’ve hosted world-renowned culinary experiences, including a prestigious Noma pop-up residency. We regularly collaborate with celebrated chefs and host special dining events that showcase both international and local culinary talent. Check our events calendar or ask the front desk about upcoming culinary programming during your stay.
Yes. We rent out our spaces for private events, weddings, shows, conferences and more. You can get details about our different event spaces here.
We offer versatile event spaces that blend historic Kyoto architecture with contemporary design, perfect for corporate meetings, conferences, intimate weddings, private dinners, and cultural gatherings. Our venues can accommodate various group sizes and feature modern A/V capabilities. The historic setting and unique design aesthetic create memorable experiences for any occasion. Contact our events team for capacity details, floor plans, and availability.
Neighborhood & Location
We’re located in Nakagyo-ku at 245-2 Kurumayacho, in the heart of Kyoto’s historic center. The hotel is integrated into the Shinpukan, a beautifully preserved 1926 elementary school transformed into a vibrant shopping and dining arcade. This central location puts you within walking distance of Kyoto’s most iconic temples, traditional machiya townhouses, and the city’s best shopping and dining districts.
Shinpukan is a historic complex built in 1926 as an elementary school and thoughtfully transformed into a mixed-use space featuring boutiques, restaurants, and cultural venues. Ace Hotel Kyoto is integrated into this architectural landmark, blending the building’s rich history with contemporary design. The arcade below the hotel buzzes with local shops and eateries, giving you an authentic Kyoto neighborhood experience.
You’re in the heart of Kyoto’s cultural treasures. Within walking distance: Nijo Castle (UNESCO World Heritage site), Kyoto Imperial Palace, Nishiki Market (Kyoto’s famous food market), Pontocho Alley’s traditional restaurants, the Kamo River, numerous temples and shrines, traditional craft shops, and the Kawaramachi shopping district. The historic Gion geisha district is a short bike ride or taxi away.
We’re centrally located with easy access to Kyoto’s highlights. Nijo Castle is about 10 minutes walk, Kyoto Imperial Palace about 15 minutes, Nishiki Market about 10 minutes, and Kiyomizu-dera Temple about 20 minutes by bike or taxi. The Karasuma Oike subway station (Karasuma and Tozai Lines) is nearby, connecting you to Kyoto Station and attractions throughout the city. Many of Kyoto’s UNESCO World Heritage sites are within 15-30 minutes by transit or bike.
Absolutely! Kyoto is one of the world’s best cycling cities, and we offer Tokyo Bike rentals for hotel guests (first-come, first-served). The flat streets, dedicated bike lanes, and compact size make cycling the ideal way to explore temples, shrines, traditional neighborhoods, and the riverside paths. We can provide route suggestions and maps at the front desk.
We’re connected to the Karasuma Oike subway station (Karasuma and Tozai Lines), giving you access to the entire city. Kyoto’s bus network is extensive and stops near most major attractions. For the most enjoyable experience, we recommend renting a Tokyo Bike from us—Kyoto is incredibly bike-friendly and cycling lets you discover hidden temples and quiet neighborhoods at your own pace.
What Makes Us Different
Ace Hotel Kyoto seamlessly blends a historic 1926 elementary school building with contemporary design, creating a space that honors Kyoto’s craftsmanship while embracing modern creativity. Located in the Shinpukan arcade, we’re part of a living neighborhood, not just a hotel. Our collaboration with local artisans, integration of traditional Japanese design elements, world-class culinary programming (including hosting Noma), and commitment to cultural exchange make us a true Kyoto experience—where history, craft, art, and hospitality converge.
Yes, throughout the hotel you’ll find thoughtful integration of traditional Kyoto craftsmanship and materials—from locally sourced woods and textiles to collaborations with Kyoto artisans. We honor the building’s historic architecture while creating spaces that feel both timeless and contemporary. Traditional Japanese aesthetics of simplicity, natural materials, and attention to detail are woven throughout the guest experience.
Yes! We regularly host art exhibitions, live music, cultural talks, craft workshops, and culinary events that celebrate both Kyoto’s rich traditions and contemporary creativity. Our spaces have become gathering points for Kyoto’s creative community and international visitors seeking authentic cultural exchange. Check our events calendar or ask the front desk about what’s happening during your stay.
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联系我们。